⭐️ I love doing new things that scare me like improv and dodgeball
⭐️ I’m obsessed with browser tabs and inbox organization
⭐️ I lived and worked in Canada, Thailand, Hungary, and the US
Featured work👇
2 projects
QuickMD Patient Booking Flow (2023)
Increasing urgent care bookings by 13% leading to a 3% increase in revenue
QuickMD is a telehealth company. I conducted usability interviews and an A/B test to identify challenges around the booking experience and test our new solution before implementation. The solution increased conversion rates in all the service lines, but most notably urgent care visits.
QuickMD II Design Process (2022)
Saving valuable development time by reducing design errors by 90%
Interviews with developers, product managers, and designers revealed that gaps in communication and challenges around design quality assurance were costly in development time. I implemented, tracked, and tweaked solutions that successfully addressed these areas.
What I do 💼
UI/UX
- 5+ years of experience
- Using data and user research to design and iterate
- Rapid iteration and wireframing
- Prototyping
- Designing complex product ecosystems
- Web/Mobile
- Favorite design tool: Figma
- Familiar with WCAG accessibility guidelines
Research
- 9+ years experience
- Building data collection tables from scratch
- Moderated and unmoderated usability testing
- Leading interviews and focus groups
- Analyzing data
- Leading workshops with leadership and product teams
- Familiar with UX research platforms like Userlytics/UserZoom
Leadership
- Analyzing processes
- Proposing/Implementing adequate solutions for process challenges
- Mentoring junior designers
- Planning and working through edge cases with stakeholders and PMs
- Tracking design quality and performance
- Providing feedback and growth opportunities to other designers
Achievements ✨
32 000
Patients monthly benefit from increased efficiency and improved care coordination through the comprehensive healthcare platform I created and implemented.
20%
Reduction of time-to-market from the streamlined design process I implemented. This resulted in faster product launches and increased leadership satisfaction.
15%
Increase in user engagement metrics after I utilized user feedback to iterate on wireframes.
4-13%
Increase in bookings across all services after I optimized the patient platform booking flow using patient insights.
